Refund policy

REFUND & RETURNS POLICY

Last updated: 17 August 2026

At PawLift, we want you to shop with confidence. This Refund & Returns Policy applies to purchases made through our online store and does not affect your statutory rights under applicable UK consumer law.

14-DAY RIGHT TO CANCEL

For most goods purchased online, you have the right to cancel your order within 14 days from the day you receive your goods, without giving a reason.

To exercise your right to cancel, please contact us at:

support@pawlift.uk

Please include your order number and clearly state that you wish to cancel your order.

After notifying us of your cancellation, you must return the goods within 14 days.

Please contact us before returning any product so that we can provide the correct return instructions and return address.

RETURN COSTS

If you are returning an item because you changed your mind, you are responsible for the direct cost of returning the product, unless we tell you otherwise.

If a product is faulty, damaged, incorrect or not as described, we will provide an appropriate solution in accordance with applicable consumer law.

CONDITION OF RETURNS

You may inspect and handle the product only as reasonably necessary to determine its nature, characteristics and functioning.

Where permitted by law, we may reduce a refund if the value of the product has been reduced because it was handled beyond what would reasonably be necessary to inspect it.

REFUNDS

When you validly exercise your cancellation rights, we will refund the eligible amount paid for the returned goods.

Where applicable, we will also refund the cost of our least expensive standard delivery option.

We may wait until we receive the returned goods, or until you provide evidence that they have been sent back, before issuing your refund.

Eligible refunds will normally be processed within 14 days after we receive the returned goods or acceptable evidence of return.

Refunds will normally be issued to the original payment method.

FAULTY OR DAMAGED PRODUCTS

If your product arrives faulty, damaged, incorrect or not as described, please contact:

support@pawlift.uk

Please include your order number, a description of the issue and photographs where appropriate.

HOW TO START A RETURN

To request a return, email support@pawlift.uk before sending the product.

We will provide return instructions and the appropriate return address.

Please do not send products to an address that has not been confirmed by our support team.

CONTACT

PawLift
Email: support@pawlift.uk