Terms of service
TERMS OF SERVICE
Last updated: 17 August 2026
These Terms of Service govern purchases made through the PawLift online store.
Nothing in these Terms is intended to exclude or limit statutory consumer rights that cannot legally be excluded or limited.
1. ABOUT PAWLIFT
PawLift operates this online store.
Customer support:
support@pawlift.uk
Business correspondence address:
[INSERT YOUR REAL BUSINESS ADDRESS]
2. PRODUCTS
We take reasonable care to ensure that product descriptions, photographs and information displayed on our website are accurate.
Product images are provided for presentation purposes and minor variations in appearance may occur due to screen settings, lighting or normal manufacturing variation.
3. PRICES
The price payable for your order will be the price displayed during checkout.
Any applicable delivery costs, taxes or other compulsory charges will be shown before you complete your purchase.
4. PAYMENT
Payment must be made using one of the payment methods available during checkout.
By submitting payment information, you confirm that you are authorised to use the chosen payment method.
5. ORDERS
Placing an order constitutes an offer to purchase the selected goods.
We may refuse or cancel an order before fulfilment where there is a genuine pricing or product error, suspected fraudulent activity, inability to fulfil the order or another lawful reason.
If we cancel an order after payment has been collected, the applicable amount will be refunded.
6. DELIVERY
Our estimated delivery timeframe for UK orders is up to 15 business days from order confirmation, unless another timeframe is displayed at checkout or otherwise agreed with you.
Please review our Shipping Policy for further details.
7. CANCELLATIONS, RETURNS AND REFUNDS
For most goods purchased online, UK consumers have the right to cancel within 14 days after receiving the goods.
Please review our Refund & Returns Policy for return and refund instructions.
Your statutory rights relating to faulty, damaged, misdescribed or unsatisfactory goods are not affected.
8. CUSTOMER INFORMATION
You are responsible for providing accurate contact, payment and delivery information when placing your order.
9. WEBSITE USE
You must not use our website for unlawful purposes, attempt unauthorised access, interfere with the operation or security of the website, or introduce malicious software.
10. INTELLECTUAL PROPERTY
Unless otherwise stated, PawLift branding, text, graphics and website content belong to PawLift or are used with appropriate permission.
Protected content may not be commercially reproduced without appropriate permission.
11. THIRD-PARTY SERVICES
Our store may use third-party providers for services such as hosting, payments, order fulfilment and delivery.
The use of third-party providers does not remove any legal responsibility that cannot lawfully be excluded.
12. LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms affects your mandatory statutory consumer rights.
13. PRIVACY
Personal information is processed in accordance with our Privacy Policy.
14. CHANGES
We may update these Terms from time to time.
The Terms applicable to a purchase will generally be those available when the order was placed, except where a change is required by law.
15. CONTACT
PawLift
Email: support@pawlift.uk
Business correspondence address:
[INSERT YOUR REAL BUSINESS ADDRESS]